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iCloud Issues & Problems

  • Get help using iCloud Bookmarks and Reading List

    Learn what to do if you have issues using iCloud Bookmarks or Reading List. For example, if you need to access a bookmark that you accidentally deleted or make changes in your web browser that don’t u...

  • Get help with missing photos

    f you're missing a photo or video from your Photos app, try these tips to help you find it again.       Check your Recently Deleted folder You might have accidentally deleted your photo or video, and ...

  • Get help with iCloud Music Library

    If iCloud Music Library won't respond or times out Try these steps: Turn iCloud Music Library off, then on again On your iPhone, iPad, or iPod touch: Go to Settings > Music, then tap iCloud Music Libr...

  • Get help with My Photo Stream

    I don't see photos from My Photo Stream on my iPhone, iPad, iPod touch, or Apple TV  If you turn on My Photo Stream on all your devices, iCloud uploads your most recent photos (except Live Photos) and...

  • Get help with duplicate iCloud calendars

    Follow these steps if you see duplicate calendars or events on your iPhone, iPad, iPod touch, Mac, or PC after setting up iCloud Calendar. If you see duplicate calendars on iCloud.com, you can get mor...

  • Get help with iCloud Drive

    iCloud Drive keeps all of your files up to date on all of your devices. Learn how to find and edit your documents, open and save your files, and make the most of iCloud Drive. How do I see my files on...

  • Get help with iCloud Keychain

    If you didn't receive the verification code through SMS Make sure that you have a strong cellular network connection on your phone. Make sure that your phone number can get SMS messages. To check, ask...

  • Get help using iCloud Mail

    If you can't access your email or you can't send and receive messages with your @icloud.com email address, follow these steps. First things first Update your Mac to the latest macOS. iCloud Mail accou...